Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days. Once your order has shipped, you’ll receive a confirmation email with tracking information when available.

Estimated Delivery

Most U.S. orders arrive within approximately 5–12 business days after processing.

Please note that delivery times are estimates and may vary due to carrier delays, holidays, weather, or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase. Promotional free-shipping offers may also be available from time to time.

Tracking Your Order

When tracking is available, you’ll receive your tracking details by email after your order ships. Please allow a short period for the carrier to update the tracking information.

Incorrect Shipping Address

Please review your shipping information carefully before placing your order. If you notice an error, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

Lost or Delayed Packages

If your order appears significantly delayed or tracking has not updated for an extended period, please contact us. We’ll review the shipment and help determine the next steps.

Multiple Packages

Some orders containing multiple items may arrive in separate packages or at different times.

Questions?

For questions about your shipment, please contact us through our Contact Us page and include your order number.

Velora
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